Refund policy

Return & Refund Policy – Yuno

At Yuno, we prioritize quality, hygiene, and customer satisfaction. Since our products fall under the food category, we follow strict guidelines for returns and refunds.

🚫 No Return Policy

Due to the perishable and consumable nature of our products, we do not accept returns once the order has been delivered.

✅ Replacement / Refund Eligibility

We offer replacement or refund only under the following conditions:

  • Product received is damaged during transit.
  • Wrong product delivered.
  • Product is expired or spoiled.
  • Packaging is tampered or defective.

Customers must raise a request within 24–48 hours of delivery by contacting our support team with valid proof.

📸 Proof Requirement

To process your request, please share:

  • Unboxing video OR.
  • Clear images of the product, packaging, and invoice.

🔁 Resolution Process

  • Replacement will be prioritized wherever possible.
  • If replacement is not available, refund will be initiated.

💸 Refund Timeline

  • Refunds are processed to the original payment method.
  • Timeline:
    • UPI: up to 5 working days.
    • Cards: up to 7 working days.
    • Net banking: up to 10 working days.

❌ Non-Eligible Cases

The following cases are not eligible for return/refund:

  • Opened or partially consumed products.
  • Taste preference or change of mind.
  • Minor outer packaging damage without product impact.

🚚 Order Cancellation

  • Orders can be cancelled before dispatch only.
  • Once shipped, cancellation is not possible.

⚠️ Important Note

As per e-commerce guidelines, refunds are generally issued in cases such as non-delivery, defective product, or service issues.

📩 Contact Us

For any issues, reach out to us at: stavicfoods@gmail.com
or WhatsApp on : +91 84336 36019.

We’re committed to ensuring a smooth and transparent experience for every customer.